Return & Refund Policy

Last updated: October 26, 2026

We want you to be happy with your purchase. If something is not right, you can return it within 30 days of delivery. This policy applies to orders placed at maisonartihome.com and delivered in the United States.

At a glance

  • Return window: 30 days from the date your order is delivered
  • Return shipping: paid by the customer for change-of-mind returns; paid by us if the item is defective, damaged or incorrect
  • Restocking fees: none
  • Refund method: original payment method

Returns within 30 days

You can request a return for any reason within 30 days from the date you receive your order. To be eligible for a change-of-mind return, the item must be unused, in its original condition and returned with all original packaging, parts and accessories.

We do not charge any restocking fees.

How to start a return

  1. Email us at support@maisonartihome.com with your order number, the item you would like to return and the reason for the return.
  2. Wait for your return instructions. We will reply with the return address and instructions. Please do not send items to our business address, as it is not a return facility.
  3. Pack and ship the item securely in its original packaging. We recommend a trackable shipping service and keeping your proof of shipment.

Return shipping costs

You pay the return shipping cost if:

  • you changed your mind;
  • you ordered the wrong item, size or color;
  • the item does not suit your space.

We pay the return shipping cost, or send a replacement, if:

  • the item arrived damaged;
  • the item is defective;
  • you received the wrong item.

For a defective, damaged or incorrect item, please contact us first. We may ask for a photo to help us resolve the issue, and we will tell you how to proceed without any cost to you.

Refunds

Once your return arrives, we inspect the item and email you to confirm the refund. Approved refunds are issued to your original payment method within 5 business days of receiving the return. Depending on your bank or card issuer, it may take a few additional business days for the credit to appear on your statement. Shipping on our orders is free, so there is no original shipping charge to deduct.

Exchanges

If you would like a different color, size or product, please return the original item using the steps above and place a new order for the item you want. For a defective, damaged or incorrect item, we will send a replacement at no cost if it is available.

Order changes and cancellations

If you need to change or cancel your order, email us as soon as possible with your order number. If the order has not shipped yet, we will cancel it and issue a full refund. Once an order has shipped, it can no longer be canceled, but you can return it after delivery under this policy.

Lost or undelivered orders

If your order has not arrived within the estimated delivery window, contact us with your order number. We will work with the carrier to locate it. If the package is confirmed lost, we will send a replacement or issue a full refund. See our Shipping Policy for delivery estimates.

Changes to this policy

We may update this Return & Refund Policy from time to time. The date at the top of this page shows when it was last revised.

Related Policies

Contact

Brand: Maison Arti
Operated by: AKG Digital Solutions LLC
Business address: 75 E 3rd St, Sheridan, WY 82801, USA
Email: support@maisonartihome.com
Phone: +1 959 214 4226
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We reply to emails within 1–2 business days.