Last updated: 18 September 2026
This policy applies to orders from Maison Arti delivered in the United Kingdom. Contact us at info@maisonartihome.com or +44 1604 279340 with your order number if you need help. Support is available Monday to Friday, 9:00 AM to 4:00 PM GMT/BST (UK time). It does not limit your statutory rights for faulty, damaged or misdescribed goods.
Change of mind: 14 days from delivery
You can cancel an online purchase without giving a reason by telling us within 14 days after the day you receive the goods. If an order arrives in separate parcels, the period starts after the final parcel arrives. A clear email to info@maisonartihome.com is enough to exercise this right; you do not need our approval before notifying us. You may use the cancellation form below, but it is optional.
After telling us, send the goods back within a further 14 days. We will promptly email the correct return address and instructions. Returns go to a separate facility, so please do not send them to our business address or dispatch warehouse. You do not need to wait for approval to exercise your right to cancel. If we delay providing the return details, we will not count that delay against your return period. Please use a tracked service and keep proof of postage.
Return condition and cost
You may handle an item as you would in a shop to inspect its nature, characteristics and function. Please pack it securely, using the original packaging if practical. We may make a lawful deduction for a reduction in value caused by handling beyond what is needed to inspect it. Original packaging is not, by itself, a condition of your statutory cancellation right.
For a change-of-mind return, you arrange and pay the direct cost of return postage. The cost depends on the parcel's size, weight, destination and carrier; contact us before ordering if you want the destination or help estimating the postage. We do not charge a restocking fee. If the goods are faulty, damaged or not as described, contact us first; we will cover reasonable return costs or arrange a suitable collection where required.
Refund timing and method
When you cancel, we will refund the amount paid for the goods and any standard outbound delivery charge you paid. Standard UK delivery is currently free. We will refund without undue delay and no later than 14 days after we receive the goods back or receive evidence that you sent them back, whichever is earlier. We may wait until one of those events occurs. The refund goes to the original payment method unless you agree otherwise. Your bank or payment provider may take additional time to display the credit.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or different from what you ordered, email info@maisonartihome.com with your order number and a description of the problem. Photos can help us resolve it quickly but are not a condition of your statutory rights. We will arrange an appropriate remedy under UK consumer law, which may include a refund, repair or replacement. The 14-day change-of-mind period does not shorten those rights.
Exchanges
We do not currently promise a direct exchange. If you want a different item, contact us about returning the original item and place a new order for the replacement. If we agree to another exchange process, we will confirm its cost and timing in writing before you send anything.
Optional cancellation form
To: AKG Digital Solutions LLC, 75 E 3rd St, Sheridan, WY 82801, USA, info@maisonartihome.com
I/We give notice that I/we cancel my/our contract of sale for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):
For questions, email info@maisonartihome.com.