Shipping Policy

Last updated: October 26, 2026

This policy explains how orders placed at maisonartihome.com are processed and delivered. Maison Arti is operated by AKG Digital Solutions LLC. We currently ship to addresses in the United States only, and every order ships free.

At a glance

  • Destination: United States
  • Currency: USD
  • Shipping cost: Free standard shipping on every order, with no minimum purchase
  • Order cutoff time: 5:00 PM Eastern Time (ET), Monday to Friday
  • Processing time: 1–3 business days (Monday to Friday)
  • Transit time: 6–9 business days after your order ships
  • Estimated total delivery time: 7–12 business days from the order date

These timelines are estimates, not guaranteed delivery dates.

Shipping cost

Standard shipping is free on all orders delivered within the United States, with no minimum order value. The shipping charge at checkout is $0.00. If we ever offer a faster or paid delivery option, its price and estimate will be shown at checkout before you pay.

Order cutoff and processing

Orders placed before 5:00 PM Eastern Time (ET), Monday to Friday, begin processing the same business day. Orders placed after the cutoff, on weekends or on US federal holidays begin processing on the next business day.

Processing includes order verification, quality checks and packing, and normally takes 1–3 business days. Your order ships once processing is complete.

Transit time

After your order ships, delivery normally takes 6–9 business days. Business days are Monday to Friday, excluding US federal holidays. Peak seasons, severe weather, carrier delays and address issues can occasionally extend this window. If we learn that your order will be significantly delayed, we will contact you by email.

Tracking your order

When your order ships, we send a shipping confirmation to the email address used at checkout, with a tracking number and link. Tracking may take 24–48 hours to show the first update. You can also follow your order on our Track Your Order page. If you have not received a shipping confirmation after the processing period, please check your spam folder and then contact us with your order number.

Multiple packages

An order with more than one item may ship in separate packages and arrive on different days. Each package has its own tracking number.

Shipping address

Please check that your shipping address is complete and correct before placing your order. If you notice a mistake, email us as soon as possible with your order number and the correct address. We can update the address before your order ships, but we cannot guarantee a change once it is with the carrier.

Delayed, lost or damaged packages

If your order has not arrived within the estimated delivery window, tracking shows it as delivered but you cannot find it, or it arrives damaged, please email us with your order number. We will investigate with the carrier and, if a package is confirmed lost or arrives damaged, send a replacement or issue a full refund at no extra cost to you. Please keep the packaging and take a photo of any damage, as this helps us resolve the issue quickly.

Returns

For returns and refunds, please see our Return & Refund Policy.

Changes to this policy

We may update this Shipping Policy from time to time. The date at the top of this page shows when it was last revised.

Related Policies

Contact

Brand: Maison Arti
Operated by: AKG Digital Solutions LLC
Business address: 75 E 3rd St, Sheridan, WY 82801, USA
Email: support@maisonartihome.com
Phone: +1 959 214 4226
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We reply to emails within 1–2 business days.